Effective Date: January 1, 2026
Luxe Pawlour ("we", "our", "us") is committed to protecting the privacy and personal data of our customers, pet parents, and website/app users. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our grooming services, veterinary clinic, retail store, website, or digital forms.
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1. Information We Collect
We may collect the following categories of information:
a. Personal Information (Pet Parents)
- Name
- Mobile number
- Email address
- Address (if required for billing or communication)
- Digital signatures (for consent forms)
b. Pet Information
- Pet name, breed, age, gender, weight
- Medical history, allergies, behavioural notes
- Grooming preferences and styling instructions
c. Medical Information (Veterinary Services)
- Clinical notes, diagnosis, treatment history
- Vaccination and prescription records
- Test results and follow-up notes
d. Media & Digital Data
- Photographs or videos of pets (with consent)
- Uploaded images for grooming reference
- CCTV footage within premises (for safety and security)
e. Transactional Information
- Service history
- Invoices, payments, and billing records
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2. How We Use Information
We use the collected information to:
- Deliver grooming, veterinary, and retail services
- Ensure pet safety, wellbeing, and continuity of care
- Maintain service records and history
- Communicate appointment updates, reminders, and follow-ups
- Improve service quality and customer experience
- Meet legal, regulatory, and operational requirements
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3. Consent
- By availing Luxe Pawlour services or submitting forms (physical or digital), you consent to the collection and use of your information as outlined in this policy.
- Separate consent will be obtained for marketing communications and promotional use of pet images where required.
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4. Data Sharing & Disclosure
We do not sell or rent personal data.
Information may be shared only:
- With internal staff and authorised professionals (groomers, veterinarians) on a need-to-know basis
- With service partners (payment gateways, software providers) strictly for operational purposes
- When required by law, regulation, or legal process
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5. Data Storage & Security
- We implement reasonable administrative, technical, and physical safeguards to protect data.
- Digital data is stored on secure systems with controlled access.
- Physical records are stored securely and accessible only to authorised personnel.
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6. Data Retention
- Personal and pet records are retained only as long as necessary for service, legal, or regulatory purposes.
- Veterinary records are retained in accordance with applicable laws and professional guidelines.
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7. Your Rights
Subject to applicable laws, you may:
- Request access to your personal data
- Request correction of inaccurate information
- Withdraw consent for non-essential data use
- Request deletion of data, where legally permissible
Requests may be submitted at the contact details below.
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8. Cookies & Digital Platforms
- Our website or digital booking systems may use cookies or similar technologies to improve functionality and user experience.
- You may manage cookie preferences through your browser settings.
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9. Children's Privacy
Our services are intended for adults acting as pet parents. We do not knowingly collect personal data from minors.
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10. Updates to This Policy
Luxe Pawlour may update this Privacy Policy periodically. The latest version will be available at our premises and/or official digital platforms.
