Terms & Conditions

These Terms & Conditions ("Terms") govern the use of services and facilities offered by Luxe Pawlour, including pet grooming, veterinary consultation and treatment, and retail purchases. By booking an appointment, visiting our premises, or purchasing products or services, you agree to be bound by these Terms.

• All pets must be in reasonably good health to receive grooming or other non-emergency services.
• Pet parents must disclose accurate and complete information regarding:
  
  Medical conditions
  Allergies
  Behavioural issues (aggression, anxiety, biting history)
  Ongoing treatments or medications
  
  
• Luxe Pawlour reserves the right to refuse or discontinue services if a pet poses a safety risk to itself, other pets, or staff.

• Grooming services are performed with utmost care; however, grooming involves inherent risks, especially for elderly, aggressive, or medically sensitive pets.
• Minor incidents such as skin irritation, small nicks, or stress reactions may occur despite best practices.
• If a pet shows signs of extreme stress or discomfort, services may be modified or discontinued in the pet's best interest.

• Veterinary consultations and treatments are provided by qualified and licensed veterinarians.
• Treatment plans are based on clinical assessment and available information at the time of consultation.
• Outcomes cannot be guaranteed, and Luxe Pawlour shall not be held liable for complications arising from undisclosed conditions or non-compliance with medical advice.
• Emergency referrals may be recommended where required.

• By availing services, you authorise Luxe Pawlour to perform necessary grooming or veterinary procedures as discussed.
• In case of a medical emergency where immediate consent cannot be obtained, you authorise Luxe Pawlour to take reasonable steps to safeguard your pet's health, including referral to an external facility.

• Appointments must be honoured at the scheduled time.
• Late arrivals may result in reduced service time or rescheduling.
• Cancellation or rescheduling policies (including any applicable fees) will be communicated at the time of booking.

• All prices are subject to change without prior notice.
• Payments must be made in full at the time of service or purchase unless otherwise agreed in writing.
• Promotional offers, packages, or memberships are subject to specific terms communicated separately.

• Retail products sold are intended for pet use only unless stated otherwise.
• Returns or exchanges are subject to hygiene, safety, and manufacturer guidelines.
• Luxe Pawlour is not responsible for adverse reactions resulting from misuse of retail products.

• Pets must be picked up promptly after service completion.
• Extended stay charges may apply for delayed pick-ups.
• Pets not collected within a reasonable period may be transferred to a safe holding arrangement at the owner's cost.

Luxe Pawlour shall not be held liable for:

• Pre-existing conditions
• Complications arising from incomplete disclosure
• Natural reactions to grooming or treatment

Liability, if any, shall be limited to the value of the service provided.

• Aggressive behaviour may result in service refusal or early termination.
• Additional handling or safety measures may incur extra charges.
• Luxe Pawlour maintains a zero-tolerance policy for abuse toward staff.

• Luxe Pawlour may take photographs or videos of pets for records or marketing purposes.
• Consent for marketing use will be obtained separately where required.

Luxe Pawlour shall not be liable for service delays or failures due to events beyond reasonable control, including natural disasters, power failures, or government restrictions.

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of local courts.

Luxe Pawlour reserves the right to amend these Terms at any time. Updated versions will be made available at the premises or on official communication channels.