Return & Refund Policy

Effective Date: January 1, 2026

This Return & Refund Policy applies to all retail products sold at Luxe Pawlour outlets, website, or digital platforms in India. Our aim is to ensure transparency and maintain customer satisfaction while complying with Indian consumer protection laws.

  • 1. Scope

    This policy covers:

    • Pet care and grooming products (shampoos, conditioners, treats, accessories, etc.)
    • Merchandise purchased at Luxe Pawlour outlets or online

    Excludes: Services such as grooming and veterinary care, which are non-refundable

  • 2. Eligibility for Returns

    ✅ Products may be eligible for return or exchange if:

    • The product is unused, unopened, and in original packaging
    • Return request is made within 7 calendar days from the date of purchase
    • Proof of purchase (invoice, receipt) is provided

    ❌ Products cannot be returned if:

    • Opened, used, or damaged by the customer
    • Perishable or consumable items beyond the recommended usage period
    • Customized or personalized products

  • 3. Return Procedure

    1. Contact the Luxe Pawlour outlet where the product was purchased or reach out via customer support.
    2. Provide the original purchase invoice and reason for return.
    3. Inspection: Our staff will inspect the product to confirm eligibility.
    4. Resolution: Once approved, returns may be:

      Exchanged for the same or equivalent product
      Refunded using the original payment method (subject to processing time)

  • 4. Refund Processing

    • Refunds will be processed within 7–10 business days of return approval
    • Refunds will be made to the original mode of payment unless otherwise agreed
    • For online payments, transaction reversal may take additional banking days

  • 5. Damaged or Defective Products

    • If a product is received damaged or defective, please report within 48 hours of delivery/purchase
    • Luxe Pawlour will arrange for replacement or full refund after verification

  • 6. Shipping Costs

    • Shipping or delivery charges are non-refundable, except where Luxe Pawlour is at fault (damaged/defective items or wrong shipment)
    • Customers are responsible for return shipping costs unless the return is due to Luxe Pawlour's error

  • 7. Amendments

    Luxe Pawlour reserves the right to update or amend this Return & Refund Policy. Updated versions will be communicated via our outlets and digital platforms.

LUXE PAWLOUR LUXE PAWLOUR

Need Assistance?

By purchasing Luxe Pawlour products, you acknowledge and accept this Return & Refund Policy.

Phone:

+91 82888 88082

Email:

store@luxepawlour.com

What is your return timeframe?

You can return eligible products within 7 calendar days from the date of purchase. The product must be unused, unopened, and in original packaging with proof of purchase.

 Which products cannot be returned?

We cannot accept returns for opened or used products, perishable or consumable items beyond their recommended usage period, customized or personalized products, and grooming or veterinary services (which are non-refundable).

How long does it take to receive my refund?

Refunds are processed within 7–10 business days of return approval. The refund will be made to your original payment method. For online payments, transaction reversal may take additional banking days depending on your bank.

 What if I receive a damaged or defective product?

Please report damaged or defective products within 48 hours of delivery or purchase. We will arrange for a replacement or full refund after verification. In these cases, we cover the return shipping costs.

 Are shipping charges refundable?

Shipping or delivery charges are non-refundable, except when Luxe Pawlour is at fault (such as damaged/defective items or wrong shipment). Customers are responsible for return shipping costs unless the return is due to our error.